Shop Policies

 

Shipping Information

All items are shipping from Walnut Creek, CA. Depending on availability, orders ship within 3-5 weeks. With stock confirmation, your order will be shipped within 5 business days. Upon shipping you will receive a confirmation email with the tracking number. Customer is responsible for duties and taxes and will be notified of final charges in advance, immediately as they are assessed. Final costs are determined by customs authorities at the time of import. If you are in need of special shipping instructions or a specific time frame, please contact me directly at Jaclyn@uzumaticeramics.com.

 

Returns & Exchanges 

All sales are final. If damaged upon arrival please email Jaclyn@uzumaticeramics.com with the subject line "damage" within 2 days of receipt. Please attach a photo of the damaged item. If an order is lost or stolen please contact the shipping carrier directly with the shipping information.

 

Comissioned Work 

I would love to hear your ideas and help develop the perfect piece for your home. Please use the form on the ‘contact’ page to share your ideas. 

 

Privacy

I will not sell, share, or malign any of the information you provide.